Frequently Asked Questions |
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Quotes |
| Q | How much will it cost me to send a pallet from one location to another? |
| A | Click here for a free quick quote and simply enter the following information: Full postcodes of both collection and delivery addresses and select a collection date. You will need to click the “Service & Pallet Qty” button to select delivery service and pallet details. These are the key factors that will determine the cost of the ETS service. |
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Pallets |
| Q | What is a pallet? |
| A | A pallet is a flat, transportable structure made from wood or plastic, designed to support a variety of goods with stability whilst in transit and being lifted or moved. Goods must be placed on top of the pallet and be protected and secured by straps or shrink-wrap plastic film. The pallet will need to be supported with blocks underneath in order to allow forklift access. Usually known as a “Four-way pallet” or “Euro pallet”. |
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| Q | Is it necessary to have the goods on a pallet ready for transportation? |
| A | A pallet is absolutely essential in order to use the ETS Online service. It is entirely the customer’s responsibility to ensure that the goods are packed safely and securely to the pallet before transit. The pallet must be fit for purpose and at least 14cm (5.5ins) high, when a pallet truck and tail-lift combintation are required for the loading and/or unloading of the pallet. |
| Q | How do I acquire a pallet? |
| A | Check with local businesses or property owners for a surplus or redundant pallet, quite often pallets in good condition are awaiting disposal near skips etc. Contact details of local pallet suppliers can be found on the Internet. |
| Q | Will ETS supply an empty pallet |
| A | Once Delivery Service and Pallet Details have been quoted an empty pallet can be requested at the prompt on the Quote page. A nominal charge is made for this service and requires at least 1 full working days prior notice. The pallet will be presented at the collection address by the collection vehicle, the customer will then be allowed a maximum of 10 minutes to ensure that the goods are packed onto the pallet and loaded onto the collection vehicle. The customer will incur additional charges for a delay caused by the palletised goods not being loaded within 10 minutes of the vehicle arriving at the collection address. |
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Tail-lift |
| Q | Can I select a giant pallet or a mini giant pallet with a tail-lift for a collection and/or delivery? |
| A | A tail-lift service is not available for giant pallets or mini giant pallets. This is in the interests of safety, because tail-lift platforms are not large enough for drivers to manoeuvre giant pallets and pallet truck. You can select tail-lift service for all other pallet sizes except giant and mini giant and providing goods do not overhang the other size pallets. |
| Q | What is a tail-lift? |
| A | A tail-lift is a mechanism attached to the rear of some of our collection and delivery vehicles. The tail-lift comprises of a platform that raises and lowers from the level of the vehicle deck through to ground level. The maximum weight that can be lifted by a tail-lift is 950Kgs. |
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| | Each Tail-lift vehicle is equipped with a wheeled pallet truck with extended legs. The legs fit in between and underneath a pallet and the legs can be hydraulically raised or lowered slightly in order to lift a pallet from its resting-place. The ETS driver operates the Pallet truck to manoeuvre a pallet on to the tail lift. When a tail-lift option is selected the customer must ensure that the goods are on a pallet base, which is accessible for a pallet truck from all four sides. The pallet base can not exceed 100cms wide by 120cms long. Usually know as a “Four-way pallet”. (The goods on the pallet can not project over any edge of the pallet). |
| | In the interest of the safety and well being of everyone, whilst the ETS driver is operating the Pallet truck and Tail-lift, the customer must ensure that others simply observe the transfer of the goods from a safe distance. |
| | To take advantage of this complimentary service the customer will need to have a flat and level concrete or tarmac surface at the respective collection or delivery address. |
| Q | Under what circumstances would I require a tailift? |
| A | When approved Mechanical Handling Equipment (MHE), such as a forklift, and a certified operator is not available, certified or approved to safely load and transfer the pallet between the goods holding area, at either the collection or delivery address and an ETS vehicle. |
| | The MHE will need to transfer a pallet between the ground level and minimum platform height of 1,500cms of the ETS vehicle. In addition the MHE must be capable of manoeuvring and transferring the pallet at the sides and rear of an ETS Vehicle. |
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Packaging |
| Q | How do I appropriately package an item ready for collection and transport? |
| A | Packing an item correctly is vital to ensure its safety in transit between collection and delivery points. For example individually wrapping fragile items with cardboard or bubble wrap. It is the customer’s responsibility to ensure that the goods and items are adequately packaged onto a pallet in readiness for collection by ETS. It is also important that mechanical equipment has been drained of oil and lubricants to ensure the health and safety of anyone involved in the loading and unloading of the equipment. |
| | In order to ensure that your shipment arrives at the delivery point in good condition, it is always advisable to secure a 3-dimensional cardboard cone in a central position on top of the pallet. The cone should be at least 30cms high and 30cms wide with the words “FRAGILE” boldly and brightly displayed. This is in order to avoid heavy items being inadvertently placed on top of your goods. |
| | An inexpensive, three-dimensional cone can be a great help and suppliers can be located on the Internet. Alternatively, it is possibly to create a pyramid shaped cone from a rectangle cardboard box, carefully using scissors and parcel tape. |
| | Click here for further packaging details |
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Dimensions/Weights |
| Q | What happens if I get the pallet size or weight wrong? |
| A | It is important to ensure that the pallet you ship does not exceed the pallet weight or pallet dimensions that you have ordered (see table below), otherwise you may incur a collection or delivery delay and an extra charge. |
| Q | What is the maximum size and weight of an item that you will transport? |
| A | The maximum size item that ETS can transport is a Giant Pallet which is 190cm high, 220cm wide and 120cm long. The maximum weight cannot be more than 950kg (including the pallet). |
| | The table below shows the maximum specifications for each of the pallet sizes we currently offer. If your palletised consignment exceeds any one of the 4 dimensions you must select the next largest pallet size. |
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Weight |
Height |
Width |
Length |
| Small |
240kg*
(529 lbs approx.) |
45cm
(17.72 inches approx.) |
100cm
(39.37 inches approx.) |
120cm
(47.24 inches approx.) |
| Medium |
450kg*
(992 lbs approx.) |
90cm
(35.43 inches approx.) |
| Large |
950kg*
(2094 lbs approx.) |
190cm
(78.80 inches approx.) |
| Mini Giant |
450kg*
(992 lbs approx.) |
90cm
(35.43 inches approx.) |
220cm
(86.61 inches approx.) |
| Giant |
950kg*
(2094 lbs approx.) |
190cm
(78.80 inches approx.) |
| *including pallet |
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| Please note that the "Giant" and "Mini Giant" pallet option is not available when a tail-lift is required for collection or delivery. |
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Tracking |
| Q | How do I find out where my item is in the collection and delivery process? |
| A | A new Members’ Area is now available at www.etsltd.co.uk/online and members are now able to track their deliveries. The members area also offers a shopping cart facility and details of order history. |
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Insurance |
| Q | How is insurance dealt with for items that are being transported by ETS? Do I need to purchase insurance myself? |
| A | All ETS Online orders are processed in accordance with our terms and conditions which you need to read and agree before you can place an order. We always recommend that customer’s make a previous arrangement with their own insurer to ensure they have their own “All Risk Insurance Cover on the Goods” before booking an order with ETS. Whilst the goods are on a pallet in transit with ETS the delivery will be insured in accordance to ETS terms and Conditions. The limit of liability is restricted to a maximum of £1,300 per 1,000kgs or part thereof. |
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Delivery/Collection Areas |
| Q | Does ETS deliver abroad? |
| A | ETS can deliver pallets to several European countries. To obtain a quote from our online booking system please use the relevant postcode from the list below: |
| Country |
Postcode |
Zip Code |
Departures |
Transit Time |
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Austria |
AT1 1 |
40, 45-49, 50-57 |
TUE & FRI |
4 -5 DAYS |
AT2 1 |
10-19,20-29,30-39,41-44,58-69,70-75,80-89,90-99 |
TUE & FRI |
4 -5 DAYS |
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Belarus |
BE1 1 |
ALL AREAS |
FRI |
14 -18 DAYS |
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Belgium |
BG1 1 |
16, 17, 70-90, 92-99 |
DAILY |
2 -3 DAYS |
BG2 1 |
10-15, 18-34, 50-52, 60-63, 91 |
DAILY |
2 -3 DAYS |
BG3 1 |
35-45, 53-59, 64-65 |
DAILY |
2 -3 DAYS |
BG4 1 |
46-49, 66-69 |
DAILY |
2 -3 DAYS |
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Bosnia |
BO1 1 |
71, 78 |
FRI |
8 DAYS |
BO2 1 |
72-75, 88 |
FRI |
8 DAYS |
BO3 1 |
76, 77, 80 |
FRI |
8 DAYS |
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Bulgaria |
BU1 1 |
10-24 |
FRI |
7 -10 DAYS |
BU2 1 |
25-64, 66-67 |
FRI |
7 -10 DAYS |
BU3 1 |
65, 68-96 |
FRI |
7 -10 DAYS |
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Croatia |
CI1 1 |
1000, 1036-1038, 1041, 1043 |
FRI |
5 -6 DAYS |
CI2 1 |
4000, 4200, 4300, 4400, 4425, 4432, 4440, 4700, 4725, 4826, 4900, 4921, 4925 |
FRI |
5 -6 DAYS |
CI3 1 |
3300, 3352, 3400, 3500, 3540, 4031-4032, 4222, 4350, 4433, 4724, 4730, 4800, 5100, 5130, 5322 |
FRI |
5 -6 DAYS |
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Czech Rep |
CP1 1 |
10000-19999, 20000-29999 |
TUE & FRI |
3 DAYS |
CP2 1 |
30000-33899, 41000-42999 |
TUE & FRI |
3 DAYS |
CP3 1 |
33900-40900, 44300-59999 |
TUE & FRI |
3 DAYS |
CP4 1 |
60000-69999 |
TUE & FRI |
3 DAYS |
CP5 1 |
70000-79999 |
TUE & FRI |
3 DAYS |
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Denmark |
DK1 1 |
0-4999 |
DAILY |
3 -5 DAYS |
DK2 1 |
5000-9999 |
DAILY |
3 -5 DAYS |
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Estonia |
ET1 1 |
ALL AREAS |
FRI |
3 -4 DAYS |
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Finland |
FL1 1 |
00-27 |
THU & FRI |
6 -7 DAYS |
FL2 1 |
28-66 |
THU & FRI |
6 -7 DAYS |
FL3 1 |
67-83 |
THU & FRI |
6 -7 DAYS |
FL4 1 |
84-93 |
THU & FRI |
6 -7 DAYS |
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France |
FR1 1 |
02, 27-28, 37, 45, 59, 62, 75-78, 80, 91-95 |
DAILY |
2 -4 DAYS |
FR2 1 |
01, 10, 14, 26, 38, 41-43, 54, 57, 61, 67-69, 72-74, 89, 90 |
TUE & FRI |
2 -4 DAYS |
FR3 1 |
08, 18, 21, 23, 35-36, 44, 49-53, 55, 56, 58, 70, 71, 79, 85-87 |
TUE & FRI |
2 -4 DAYS |
FR4 1 |
03, 05, 07, 15-17, 19, 22, 24, 25, 29, 33, 39, 40, 46-48, 63, 88 |
TUE & FRI |
2 -4 DAYS |
FR5 1 |
04, 06, 09, 11-13, 30-32, 34, 61-66, 81-84 |
TUE & FRI |
2 -4 DAYS |
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Germany |
GE1 1 |
40-41, 45-47 |
DAILY |
4 -5 DAYS |
GE2 1 |
24-28, 32-33, 42,44, 48-54, 58-59 |
DAILY |
4 -5 DAYS |
GE3 1 |
29-31, 34-39, 55-57, 60-61, 63-69 |
DAILY |
4 -5 DAYS |
GE4 1 |
01-04, 06-10, 13-19, 20-23, 98, 99 |
DAILY |
4 -5 DAYS |
GE5 1 |
11-12, 70-97 |
DAILY |
4 -5 DAYS |
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Greece |
GR1 1 |
10-19 |
FRI |
5 -6 DAYS |
GR2 1 |
54-57 |
FRI |
5 -6 DAYS |
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Hungary |
HY1 1 |
10-19 |
FRI |
4 -5 DAYS |
HY2 1 |
20-29, 30, 32, 51, 60, 80, 81 |
FRI |
4 -5 DAYS |
HY3 1 |
31, 33-36, 40, 50, 52-56, 59, 61-68, 70-74, 82-86, 90-93, 95 |
FRI |
4 -5 DAYS |
HY4 1 |
37-39, 41-49, 57-58, 69, 75-79, 87-89, 94, 96-99 |
FRI |
4 -5 DAYS |
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Italy |
IT1 1 |
10-15, 20-29 |
TUE & FRI |
4 -5 DAYS |
IT2 1 |
16-19, 30-31, 35-37, 40-44, 48 |
TUE & FRI |
4 -5 DAYS |
IT3 1 |
32-34, 38-39, 45-47, 50-59, 62-63 |
TUE & FRI |
4 -5 DAYS |
IT4 1 |
00-06, 60-61, 64-67, 70-75, 80-89 |
TUE & FRI |
4 -5 DAYS |
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Latvia |
LV1 1 |
ALL AREAS |
FRI |
3 -4 DAYS |
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Lithuania |
LT1 1 |
ALL AREAS |
FRI |
4 DAYS |
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Luxembourg |
LX1 1 |
ALL AREAS |
DAILY |
2 -3 DAYS |
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Macedonia |
MA1 1 |
10 |
FRI |
7 -8 DAYS |
MA2 1 |
12-13, 60, 70 |
FRI |
7 -8 DAYS |
MA3 1 |
14, 20, 24, 63, 73 |
FRI |
7 -8 DAYS |
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Netherlands |
NL1 1 |
10-58, 65-74, 80-82 |
DAILY |
3 -4 DAYS |
NL2 1 |
59-64, 75-79, 83-99 |
DAILY |
3 -4 DAYS |
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Norway |
NY1 1 |
00-12, 46 |
FRI |
5 -6 DAYS |
NY2 1 |
13-22, 30-35, 45, 47-48 |
FRI |
5 -6 DAYS |
NY3 1 |
23-24, 27-28, 36-37, 39-40, 43-44, 49 |
FRI |
5 -6 DAYS |
NY4 1 |
25-26, 29, 38, 41-42, 50, 55, 60-64, 70 |
FRI |
5 -6 DAYS |
NY5 1 |
51-54, 56-59, 65-69, 71-76 |
FRI |
5 -6 DAYS |
NY6 1 |
77-79 |
FRI |
5 -6 DAYS |
NY7 1 |
80-89 |
FRI |
5 -6 DAYS |
NY8 1 |
90-99 |
FRI |
5 -6 DAYS |
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Poland |
PD1 1 |
00-09, 60-61 |
TUE & FRI |
3 -4 DAYS |
PD2 1 |
20-21, 24-27, 62-65, 67, 90-99 |
TUE & FRI |
3 -4 DAYS |
PD3 1 |
10-19, 28-32, 40, 42, 44, 50-56, 70, 71, 73-74, 85, 87-88 |
TUE & FRI |
3 -4 DAYS |
PD4 1 |
22-23, 33-39, 43, 45-49, 57-59, 66, 68-69, 72, 75-84, 86, 89 |
TUE & FRI |
3 -4 DAYS |
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Portugal |
PT1 1 |
10-19, 21, 25-29, 39-44, 70-75 |
TUE & FRI |
5 -6 DAYS |
PT2 1 |
20, 22-24, 30-33, 37-38, 60-61, 71-74, 76-79, 80-89 |
TUE & FRI |
5 -6 DAYS |
PT3 1 |
34-36, 45-54, 62-64 |
TUE & FRI |
5 -6 DAYS |
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Romania |
RO1 1 |
01-08, 10-14, 20-24, 30-33, 40-45, 50-51, 54-55, 91-92 |
FRI |
5 -7 DAYS |
RO2 1 |
52-53, 60-62, 70-73 |
FRI |
5 -7 DAYS |
RO3 1 |
80-82, 89,90 |
FRI |
5 -7 DAYS |
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Russia |
RU1 1 |
MOSCOW CUSTOMS TERMINAL |
TUE & FRI |
7 -10 DAYS |
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Serbia |
SB1 1 |
11 |
TUE & FRI |
7 -10 DAYS |
SB2 1 |
12, 14-15, 21-22, 26 |
TUE & FRI |
7 -10 DAYS |
SB3 1 |
16-19, 23-25, 31-32, 34-37 |
TUE & FRI |
7 -10 DAYS |
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Slovakia |
SV1 1 |
017-020, 800-959, 964-999 |
TUE & FRI |
4 -5 DAYS |
SV2 1 |
010-016, 022-038, 960-963 |
TUE & FRI |
4 -5 DAYS |
SV3 1 |
040-094 |
TUE & FRI |
4 -5 DAYS |
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Slovenia |
SC1 1 |
1000-1999, 3000-3199, 4000-4909, 8000-8299 |
FRI |
4 DAYS |
SC2 1 |
2000-2299, 3200-3999, 5000-6999, 8300-8999 |
FRI |
4 DAYS |
SC3 1 |
2300-2999, 9000-9999 |
FRI |
4 DAYS |
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Spain |
ES1 1 |
01, 05, 08, 17, 20, 28, 31, 40, 43, 45, 48 |
TUE & FRI |
4 -5 DAYS |
ES2 1 |
13, 16, 25, 26, 42, 47 |
TUE & FRI |
4 -5 DAYS |
ES3 1 |
02, 09-10, 12, 14, 22-24, 30, 33-34, 39, 44, 46, 49-50 |
TUE & FRI |
4 -5 DAYS |
ES4 1 |
03, 06, 18-19, 21, 27, 32, 36-37, 41 |
TUE & FRI |
4 -5 DAYS |
ES5 1 |
04, 11, 15, 29 |
TUE & FRI |
4 -5 DAYS |
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St Petersburg |
SU1 1 |
ST PETERSBURG CITY LIMITS |
FRI |
7 -10 DAYS |
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Sweden |
SD1 1 |
30-33, 40-46, 50-56 |
MON, WED & FRI |
4 -5 DAYS |
SD2 1 |
20-29, 34-39 |
MON, WED & FRI |
4 -5 DAYS |
SD3 1 |
10-19, 57-61, 63-64, 72-77, 80-81 |
MON, WED & FRI |
4 -5 DAYS |
SD4 1 |
65-71, 78-79 |
MON, WED & FRI |
4 -5 DAYS |
SD5 1 |
82-91 |
MON, WED & FRI |
4 -5 DAYS |
SD6 1 |
92-98 |
MON, WED & FRI |
4 -5 DAYS |
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Switzerland |
SZ1 1 |
23, 25-30, 32-34, 40-59, 60-62, 80-81, 83, 86, 89 |
TUE & FRI |
3 -4 DAYS |
SZ2 1 |
10-11, 13-18, 20-22, 24, 31, 35-38, 63, 64, 67, 72-73, 82, 84-88, 90-96 |
TUE & FRI |
3 -4 DAYS |
SZ3 1 |
12, 19, 39, 65-66, 68-71, 74-79 |
TUE & FRI |
3 -4 DAYS |
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Turkey |
TU1 1 |
ISTANBUL CUSTOMS DEPOT |
DAILY |
7 -10 DAYS |
TU2 1 |
IZMIR CUSTOMS DEPOT |
DAILY |
7 -10 DAYS |
TU3 1 |
ANKARA CUSTOMS DEPOT |
DAILY |
7 -10 DAYS |
TU4 1 |
BURSA / GEBZE / IZMIT CUSTOMS DEPOT |
DAILY |
7 -10 DAYS |